The purchased goods are delivered by courier to the address specified by the customer when placing the order online. The user is responsible for the shipping address provided. Any specific requirements should be proposed to ROMEO S.R.L. by the customer. In case of refusal of delivery due to force majeure ROMEO S.R.L. will contact the customers via email to inform them for the delay of the delivery. ROMEO S.R.L. will not be held responsible for any delays caused by acts of third parties and/ or force majeure. In the case of non-delivery due to the absence of the recipient, at the address indicated when ordered by the customer, the courier will leave a card to certify the delivery attempt.
The alert will contain the data that customer may use to contact the courier and set a date for the second delivery attempt or to find out the address of the nearest courier office or Point. If, within three days, the recipient has not contact courier in any way to define a method of collection or delivery, the parcel will remain in storage with the courier for 30 days. For this period the customer will be required to pay the carrier a payment of a flat rate daily expense. If no action is taken during the period of storage the product will be returned and the contract will be terminated. ROMEO S.R.L. will reimburse the sum paid by the client, net of the costs of delivery of the product, the costs of keeping and any other expenses incurred.