The right of whithdrawal

Products purchased on the site are subject to the regulations on the sale of consumer goods. The consumer has the right to exercise the withdrawal right pursuant to art. 5 of Legislative Decree n. 185, May 22 1999. Subjects different from “consumers”are not entitled to the right of termination.

In particular, the consumer is entitled to withdraw from any contract with ROMEO S.R.L., without any penalty and without specifying the reason within the term of 14 (ten) working days from the receipt of the goods. Within the aforementioned period, the withdrawal may be anticipated by fax or email to the following email address provided that the notice of withdrawal is then confirmed by registered letter with acknowledgment of receipt within 48 hours subsequent. The user must in addition initiate the delivery using a carrier of his or her option and expense, within 14 working days from the date of receipt of the goods, products purchased, properly packed in their original packaging, complete with all the accessories.
The package must enclose a copy of the order confirmation. ROMEO S.R.L. is liable to the customer for defects of conformity existing at the time of delivery.

If the right of withdrawal is exercised by the customer in accordance with the provisions of this clause, ROMEO S.R.L. is obliged to reimburse the sums paid by the customer. In particular, ROMEO S.R.L. will proceed free to the transmission of the re-credit on the cost of the goods delivered inclusive of shipping charges within 30 (thirty) days from the date on which it became aware of the right of withdrawal by the customer. This operation is performed by the bank issuing the credit card used for the payment or crediting the sum to the bank account indicated by the customer. ROMEO S.R.L. reserves the right to reject any returned product in ways other than those specified above. Pursuant to art. 5 paragraph 3 of the Decree 185/1999 , the customer shall not entitled to exercise the right of withdrawal, in the case of the sale of customized products.